Have you ever been to a website and couldn’t find what you were looking for on the page? Most websites today overwhelm users with content irrelevant to what they’re looking for. Users end up getting lost and distracted, spending extra time looking for the content they wanted. This happens because too many websites promote content discovery without considering content findability. It’s good for users to discover new content, but not at the sacrifice of being able to find the content they want.

Web Pages are Like Grocery Stores

Browsing a web page is like walking into a grocery store and looking at all the products. You might see some products with hot deals at the front of store, but soon after that you’re off to the aisles looking for what you came to the store to get. Users that visit websites do the same thing. In order for the store customer to find what they’re looking for quickly, they need to know which aisle to go to. They do this by scanning the aisle signs. However, not all stores with aisle signs have high findability....

Via Jeff Domansky, massimo facchinetti