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7 Reasons Marketing & Customer Service Need to Work Together

7 Reasons Marketing & Customer Service Need to Work Together | digital marketing strategy | Scoop.it
The need for a symbiotic marketing/customer service relationship is only more important now, with consumers increasingly turning to social media as a way to communicate with businesses. In fact, according to a recent study from Booz & Company, 75% of marketers using social media identify customer service as a primary use of their social media platform.

 

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