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Why Most Organizations Don’t Know Their Customers: No Stories

Why Most Organizations Don’t Know Their Customers: No Stories | digital marketing strategy | Scoop.it
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malek's insight:

The headlines of @Dr. Karen Dietz scoop  "No Stories"

  • Getting to know one’s customers is best done in their environment, as they’re interfacing with an organization’s goods or services.
  • If organizations don’t want the unvarnished truth, they should stop wasting their customers’ time.
  • Only when Lego took the time and effort to truly get to know its customers did their business turn around.
  • If you want to get to know your customers and what they truly value, talking with them directly is the only way.
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